Core Values

Our Core Values shape the character and personality of our company, guiding how we behave and make decisions. We have identified five key concepts which shape how we as a company treat our clients, operate internally, position ourselves in the industry. At Proservartner, we do not just aim to be trusted advisors to our clients but more than that, to develop friendships based on trust, excellence, and straight talking. This is reflected in the key concepts that define Proservartner:

PARTNERING

Joint Team Working With Clients: With joint goals and objectives we work in a collaborative culture providing solutions collectively with our clients.

More Than Trusted Advisors: We aim to build long term sustainable friendships with our clients and we do this by ensuring all engagements provide mutual benefit.

Shared Risk And Return: We share completely the risk that our clients are burdened with on any change program, and will put skin in the game to guarantee our delivery.

BEST PEOPLE

Experts: Our people have specialist knowledge in varied functions, (Finance, HR, Procurement etc.) and combine this with an expertise in shared services, outsourcing and offshoring.

Passion: The passion of our people to deliver positive change in client organisations enables Proservartner to continuously deliver not just high performance but excellence.

Innovation: We select people who have not just the right skills, but the right character to provide dynamic and innovative solutions to our clients. Our culture breeds an entrepreneurial spirit at Proservartner, which encourages new ideas and new ways of working.

EXCELLENCE

Delivering Change: With our hawk eye focus on delivery, we will ensure that your business cases are met, and that people, process and technology change is embedded into the organisation.

High Quality: Our excellence culture ensures we deliver outstanding quality that exceeds our client’s expectations. We pride ourselves on the quality of work we deliver.

Keeping Our Promises: Whatever the commitment, we remove barriers to keep our promises and are happy to risk revenue based on that guarantee.

THOUGHT LEADERSHIP

Conferences: Proservartner is present in conferences across the globe, including the North American Shared Services week in Florida, the European Shared Services week in Edinburgh and Finance Transformation events in Europe and Latin America.

Recognition:  Proservartner are recognised thought leaders in the industry by leading voices in the market: the shared services and outsourcing network (www.ssonetwork.com); Nearshore Americas (www.nearshoreamericas.com); bpo voice (www.bpovoice.com)

Research: We provide specific thought leadership and support to BPO providers across Europe, Asia, Latin and the North American markets

SOCIAL ENTERPRISE

Objective: Our social aim is to improve welfare and education for children in poverty stricken areas.

Financial Commitment: 95% of profits are invested in meeting our social objective.

How We Deliver: Partnering with a charity (Foundations for Life) to deliver new schools in India.