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Transition Management

Transition Approach

Governance
Transition
Design and Plan > Delivery > Stabilisation
People and communications
Process Change
Knowledge Transfer
Technology and Work Environment
Service Management

People (HR)

Design
Design Scope
Organisation Design – including Supplier & retained structure

Develop:
Employee consultation plan
Retained team job descriptions
HR communications

Deliver
Employee consultation
Retained Team selection

Stabilisation
Ramp down staff

Communications

Design
Define scope
Identify stakeholders
Develop stakeholder communication plan

Deliver
Communications to:

  • Leadership
  • Affected and non-affected stakeholders
  • Business

Stabilisation
Communication of performance

Knowledge Transfer

Design
Define Knowledge Transfer
Design Knowledge transfer plan

Deliver
Prepare supplier / operational team for Knowledge transfer
Gather data of on processes
Work shadowing
Reverse KT
Service rehearsal
Three way KT Sign off

Stabilisation
Stabilisation tracking
Error log
Query log

Operations and Change

Design

  • Capture As Is process
  • Design To Be process
  • Design future state organisation
  • Design and change plan change to enable transition (e.g. scanning)
  • Design business continuity plan

Deliver

  • Implement operating model
  • Implement organisations design
  • Process transformation
  • Sign-off business continuity plan

Stabilisation

  • Stabilisation tracking
  • Manage 30/60/90 day plan
  • Retained organisation and new processes operating

Technology and Work Environment

Design

  • Identify tools list
  • Plan solution
  • Design infrastructure
  • Design support model
  • Identify licensing / right to use requirements

Deliver

  • Implement tools
  • User Acceptance Tests
  • End to End testing
  • Access Set up
  • Transfer / buy licenses
  • Implement support infrastructure

Stabilisation

  • Stabilisation tracking
  • Handover to support team

Service Management

Design

  • Identify baseline data
  • Design KPIs, SLAs and OLAs
  • Create account management plan and structure
  • Draft contract

Deliver

  • Implement account management
  • Implement management operating systems
  • Implement and verify SLAs and KPIs
  • Sing contract

Stabilisation

  • Account management
  • Service reporting