Proservartner Point of View 11-August

Thursday, August 14th, 2014

big news

This week’s newsletter covers 4 main current topics:   ▪ Hitachi to Outsource Finance & Accounting Operations to Genpact ▪ SWBC Selects Mphasis for BPO Services ▪ EXL Teams up With Carvajal and Expands into Latin America ▪ My Pet … Read More


Proservartner Point of View

Tuesday, August 5th, 2014

bignewslogoweb01

This week’s newsletter covers 4 main current topics: * IBM signs six year outsourcing contract with microfinance firm Janalakshmi * Wipro appoints a new Head of BPO for the third time in four years * Sri Lanka’s IT, BPO industry … Read More


Lean sigma and all that stuff

Tuesday, June 18th, 2013

Lean sigma and all that stuff

Business Improvement approaches have been sold by consultancies for a while now. The consultancies realised they would be able to sell many consultants into companies wanting to improve. The thinking from the consultancies is Operational Excellence is an ever open … Read More


Frogs in boiling water

Monday, June 17th, 2013

Frogs in boiling water

Cultural change has long been offered as a service by companies wanting to offer Operational Excellence and other Continuous Improvement/Process Improvement approaches.The reason they all offer this is because they have become aware business understands the culture is at least … Read More


Manufacturing is not like service

Wednesday, June 12th, 2013

Manufacturing is not like service

What is the difference between a manufacturing and a service process? Typically a manufacturing process is a closed system. That is it really doesn’t take inputs from its environment (ok it does but at a much lower intensity than a … Read More


Best practice and other lies….

Wednesday, June 12th, 2013

Best practice and other lies….

So I am sure you have had the best practice conversation? No? Well it is quite common in the corporate habitat to ask someone who has never worked in your industry, how to do the job. Often the person being … Read More