White Papers

In the current harsh economic climate with extensive budget cuts now a reality, the spotlight is likely to fall on back office functions proportionately more compared to frontline services. It is more important than ever for managers of functions like Legal Services to take stock of current performance, the extent to which customer demands on services are successfully being met and, where appropriate, implement change to deliver better value for money.

By Jonathan Russell, Senior Business Consultant, Proservartner

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There are numerous examples, where setting up a Shared Service Centre (SSC) or Business Process Outsourcing (BPO) has not succeeded in winning over the business, or has failed in being set up as “world class”. The root cause is largely due to a poorly run transition.   To avoid these pitfalls, we have designed the Top 7 Tips for Managing Transitions and ensuring the migration provides the desired benefits.  Read More

Two diametrically opposed perspectives continue to coexist in IT and other business service functions. Choosing between outsourcing and shared services has significant implications for long-term corporate strategy.

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