Comments for Proservartner - Partners in Excellence

Comment on TCS BPO Set Up in Ahmedabad – the death of Tier 1 locations by Devmuni

Devmuni — Tue, 06 Dec 2011 05:26:24 +0000

Hmmm..
If its true… then really good news….!!!

Comment on Outsourcing firm Capita hires 100 staff in Forres by Doreen Taylor

Doreen Taylor — Mon, 28 Nov 2011 16:26:21 +0000

I am a resident of Moray, living only a few miles from your outsourcing centre at Strathcona House, near Forres.
I am currently working from home, writing and editing articles for an on-line publishing company. I hold a BA in English, a BSc in Environment and Heritage Studies and an MLitt (postgrad) in Literature. I am available for part-time work, preferably of the back-office variety.
I have experience of field archaeology, desk-based archaeology and data input.
My written skills are well honed and if I can be of service to your company, I would be glad to consider anything that may be appropriate for me.

In the past 7 years, I have upgraded my academic qualifications, worked as a volunteer for Moray Arts Centre and continued with my publishing work for the on-line company. I’m ready for a new challenge.

Kindest regards,
Doreen Taylor

Comment on Webhelp deploys b-pack SaaS cloud purchase-to-pay solution by Saas Cloud | Computer Blog | Computer Tips and Tricks | Everything you need to know

Tue, 15 Nov 2011 06:27:17 +0000

[...] As part of its plan to set up a new Financial and Purchasing system, Webhelp has chosen b-pack’s Purchase-to-Pay solution. Selected in March 2011, Webhelp’s principal challenge was to centralize all its processes and automate them. The main objective was to improve its procurement, purchasing and supply chain process using a powerful user-oriented solution. By choosing b-pack’s Purchase-to-Pay solution, Webhelp had the opportunity to implement a plan of action including functions such as inventory, asset management, receipt, purchase orders and invoices. In addition to dealing with the purchasing process, Webhelp was looking for a purchasing system able to manage the financial aspect of its project. Read more on Saas Cloud [...]

Comment on Delivering Efficient and Effective Shared Services in the public sector is no easy task by steve dickie

steve dickie — Sat, 29 Oct 2011 13:44:30 +0000

I agree with your analysis Rakesh. From my experience with shared services with Local Authorities and other organisations I’d recommend folks consider using the Dimension 4 approach from the Isochron group (see http://www.isochron.co.uk/about-d4.aspx ). Its the best approach I have seen, and used successfully, particularly with innovative tools and techniques in:
Developing and communicating a clear vision and plan;
Establishing Executive ownership and accountability;
Building a compelling business case; and
Accelerating delivery of successful outcomes.
If you’d like to find out more, call me on +44 7725 070753
Steve Dickie – Outcome Delivery Consulting.

Comment on Western Australia Shared Services Project struggling to succeed! by South Australian Treasurer admits savings shortfall on shared services « Proservartner – Partners in Excellence

Fri, 28 Oct 2011 12:12:05 +0000

[...] Western Australia Shared Services Project struggling to succeed! [...]

Comment on Serco acquires Excelior by Intelenet Global Services

Intelenet Global Services — Thu, 27 Oct 2011 20:18:48 +0000

Intelenet Global Services requires customer service executives for its branch for immediate requirement..

Comment on Shared services and the law by Form Company Uk | Information Technology

Form Company Uk | Information Technology — Sun, 11 Sep 2011 23:04:13 +0000

[...] contract and the others do not, and what happens regarding shared staff. ‘There is usually a Formal agreement dealing with these matters, but it can be quite difficult to reach agreement in advance [...]

Comment on TCS BPO Set Up in Ahmedabad – the death of Tier 1 locations by jhon fletcher

jhon fletcher — Fri, 09 Sep 2011 09:43:01 +0000

Good information

Comment on Wipro’s first rural BPO centre comes in Tamil Nadu by Back Office Services

Back Office Services — Tue, 30 Aug 2011 20:43:55 +0000

This is great to Know.

Comment on Profit Centre v Cost Centre by David Baker

David Baker — Wed, 10 Aug 2011 20:29:11 +0000

Profit Centre or cost centre is to some extent irrelevant, it is how you manage, control and communicate the activities and improvements made by the shared service centre. I have seen incentivisation within a cost centre environment so this is not a barrier to using cost centres. The true value is demonstrating the added value so that more can be transferred to SSC creating more value and making greater savings, improving service and quality. In an environment where cost centres from other areas of the business are being removed, it can be useful as a comparator to use the cost centre approach. Changing to a profit centre can be viewed with some scepticism as it may be seen as “muddying the water so that the true savings cannot be traced or compared, this of course ignores quality and speed of service, these should be quantified by the use and publication of before and after KPI’s.