Genpact, a global leader in business process and technology management, today announced that it is strengthening its longstanding partnership with Nissan and is assuming the management of Nissan Human Information Service (NHIS), Nissan’s shared services center for human resources (HR) operations based in Yokohama, Japan. NHIS has operated as a subsidiary of Nissan Motor Ltd. since 2000 and currently handles HR functions for 54,000+ Nissan employees worldwide.
This collaborative relationship also includes a seven-year agreement, whereby Genpact will provide payroll, benefits, staffing, training and other key HR services to Nissan, leveraging its deep expertise in enhanced HR processes.
Proservartner Point of View: Genpact has been working with Nissan for more than six years, providing finance and accounting, procurement, supply chain management, customer service, manufacturing, collections, and analytics services.
Tiger Tyagarajan, president and CEO, Genpact stated “we enthusiastically welcome the NHIS employees to the Genpact team and recognize all of the value and domain knowledge they offer. They will be critical to the success in transforming this HR services center into one that delivers exceptional BPM services to the growing Nissan group of companies as well as many other companies moving forward.”
The extension of scope into HR in Japan has two key benefits for Genpact:
- HR: Few BPO providers have made a real success of HR outsourcing, as the value proposition lies in truly transformational outcomes. The days of “your mess for less” are well behind us, and as HP and Convergys have learnt the margins made on HR are sometimes not worth the pain incurred! Genpact have not been as successful in this functional area as they have been in others, and the Nissan transaction provides an opportunity and leverage. If Genpact can truly transform the HR function for Nissan in Japan, such that the function becomes more strategic and improved workforce outcomes are achieved – then this would be a strong reference to win further work in the area.
- Japan Market: The Japanese market has been an area of focus for providers for quite some time. The HR shared service centre acquired as part of this transaction provides an opportunity for Genpact improve their market position in Japan. Already strong in China, the combination of onshore Japan capability will be a good differentiator in the region.
Expect more wins for Genpact with Japanese entities in the next 18 months!
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Tags: Genpact, HR, Shared Services
