Transition Implementation

Excellent transition management is vital in achieving a successful Go Live and minimise the issues faced in stabilisation and the

Brochure

 ongoing operational running of outsourcing contracts.

Supplier side transition teams have well resourced and experienced transition managers, technology specialists and knowledge transfer experts.

It is the client side transition team that generally fail to account for six key items:

• Local change and communication requirements
• Local technology changes (in particular scanning)
• Buy side business case and benefits realisation
• Setting up the right governance
• Internal stakeholder management
• Risk

The impact of this can result in an unsuccessful the transition perceived not to be a success and impact on the supplier reputation and capability as well as the buy side decision on whether outsourcing was the right decision

Why is Transition Management Crucial

The Activities that minimise Impact

Local Change & Comms

• Plan communications to executives, impacted staff and unaffected staff
• Assess the people and process change requirements
• Develop solutions to minimise the impact of change

Local Technology Changes

• Understand the local application and infrastructure changes to support the outsourcing transaction
• Design and build the scanning solution required

Business Case & Benefits Realisation

• Develop financial business case including all local requirements
• Agree assumptions with outsourcing provider
• Develop non financial case for change
• Measure benefits against final case

Governance

• Set up operational, tactical and strategic governance
• Ensure risks, issues, performance and status is managed on a timely basis at each governance layer

Internal Stakeholder Management

• Identify key internal stakeholders
• Assess stakeholder buy in to the project
• Engage with stakeholders on a timely basis
• Monitor key stakeholder buy in on a timely basis

Risk Management

• Assess and monitor  business risks
• Assess and continuously monitor reputation risks, commercial risks and operational service risks

The Solution

We provide a specialised transition management service that ensures all of the buy side requirements are proactively managed on a daily / weekly basis.  Benefits include:

Strategic Risk Management

• Manage and monitor the risk to the transition project timelines
• Manage the overall risk to the operations
• Monitor the commercial risks of the engagement
• Consider the joint reputation risks
• Proactively manage risks and issues

Value

• Leverage the value of the outsourcing relationship
• Identify further buy side improvements during transition
• Get the most of the outsourcing provider relationship

Quality

• Certainty over high quality on time transition
• Improved information for decision making
• Better customer service for the internal business
• Ensure a focus on reducing the error rates – through quality at source

Speed

• Transitions delivered on time
• Minimise the stabilisation period
• Ensure high quality is delivered in an appropriate timeline