Training to provide practical advice on establishing an aspiring or newly-appointed manager’s identity as a leader. The courses prepare individuals for the role including: learning how to take a more strategic view, what to do in the first 30 days of appointment, building trust with teams, how to manage stakeholders (including customers and suppliers and internal senior management) and how to develop personal authority. The training is designed to build confidence in new managers involved for the first time in measurement activities (including budgeting and monitoring), talent management, recruitment activities and in shared projects with other teams.
What will it cover?
Effective stakeholder communication
Persuading and influencing people
Managing a budget
Managing a talent forum
Managing employee attrition
Success in planning techniques
Training and development plans
Leadership soft skills
Who should attend?
Future and current managers within shared services
Those aspiring to be managers or wishing to improve management skills
Call to action
Shared service managers need exceptionally strong people skills to manage the enormous pressures that result from multiple sources including internal customers, the employment market, projects and resourcing issues. These skills don’t always come naturally to strong functional leads. Shared service management training aims to address this issue by specifically targeting the skills needed using practical examples delivered by highly experienced specialist trainers.