Designed for people that are new to people management, a suite of training options that aim to build confidence in aspiring and newly-appointed team leaders, supported by real-life shared services examples. These courses prepare individuals for the role covering the development of soft skills, managing conflicts, employee feedback and appraisals and other key component skills of a shared services team leader. The courses also embrace how to achieve a high performing team within a shared service environment.
What will it cover?
Understanding team leaders’ roles and responsibilities in a shared service
Team development and delegation:
Effective team communication
Persuading and influencing people
Dealing with challenging situations
Team motivation techniques
Effective team leadership
How to feedback and appraise on individual performance
How to build a high performing team
Who should attend?
Shared service team leaders
High performing team members new to basic people management skills
Call to action
To all shared service managers wishing to develop their staff to be future team leaders. Training is a clear demonstration of the intent to promote from within the shared service, a key component of managing attrition rates.