Making HR more human
It sounds like a contradiction in terms, but robots in the HR function actually make the function more human – people are able to spend more time with people, not doing routine tasks.
Using robots allows a company to tailor the employee experience to their own culture and brand – personalising it in an increasingly impersonal world. As work becomes more remote-based and technology-oriented, RPA is an ideal way to respond to the challenges of a virtual workforce.
Internally, automation increases job satisfaction and reduces churn in a key back-office department.
UiPath, one of our delivery partners in the automation space, recently released an interesting summary of the applications and potential for RPA within HR (https://www.uipath.com/solutions/whitepapers/rpa-modern-human-resources).
UiPath know of what they speak – they automated tasks in their own HR function – for example, reducing onboarding time to one-sixth of that of the prior manual process.
In particular, they list the following areas as prime candidates for automation: sick leave, and vacation time requests, expenses and reimbursement processes, onboarding and offboarding processes, applicant sourcing and responses to frequently asked questions from job candidates or employees with the help of chatbots.
Once the pressure of these responsibilities is lifted, HR professionals can play a key role in helping other departments to embrace automation and create higher levels of employee satisfaction across the organisation.
We will be holding a Robotics breakfast briefing specifically for HR professionals on 19th September - please see our events page for more details.